Our goal at Kay and Que Kids is to fulfill your orders in a timely and environmentally friendly manner. We recognize the value of prompt delivery and the environmental effects of packaging. By overseeing the shipping procedure this way, we aim to encourage responsible consumption.
Shipping Partners
For most domestic orders, we have established a reliable partnership with SHIPROCKET, India’s top logistics solution provider. This collaboration ensures prompt, secure delivery of your orders to your door, giving you peace of mind about your purchase.
Security Precautions
We maintain appropriate physical, electronic, and procedural safeguards to protect your information. Whenever you access your account details, we provide you with a secure server. Once we have your information, we follow our security protocols to prevent unwanted access.
However, by using the Platform, users agree to the inherent security implications of data transmission over the World Wide Web and the Internet, which are never guaranteed to be secure. As a result, some intrinsic risks will always be associated with using the Platform. Users are responsible for safeguarding their account’s login and password records.
Shipping Times
Order processing takes one to two business days on average.
Delivery Time: Depending on your location, delivery times may change after an order is shipped, but for domestic orders, they usually take 4–7 business days. Please be aware that delivery schedules are estimates that uncontrollable circumstances like bad weather or logistical difficulties could impact.
Order tracking: As soon as your order ships, you will receive an email or SMS with a tracking number. This tracking number can be used on the SHIPROCKET portal to monitor the status of your shipment. Enter the tracking number in the designated field, and you can see where your package is in real time.
Shipping Charges
Domestic Orders: The applicable shipping costs will be determined at purchase based on the package’s weight, size, and destination.
Free Shipping: Orders over a specific amount qualify for free shipping from us. The particular amount and other details about our free shipping offers can be found on our website or by contacting our customer service Team. Please see our current offers for more information.
Order Issues
Please contact our customer service Team immediately if there are any problems with your order, including delays, damage, or missing items. We can resolve any issues and ensure your shopping experience is enjoyable.
Sustainable Commitment
Beyond packaging, we are dedicated to sustainability. By streamlining our supply chain, selecting environmentally conscious partners, and implementing greener operating procedures, we continuously work to lessen our carbon footprint.
Return Policy
Our goal is for every customer to be delighted with their purchase. However, because of their nature and our dedication to upholding the strictest safety and hygienic standards, we do not provide a return period for our products. Every sale is final. If you have any concerns about your order, please do not hesitate to contact our customer service Team. We are here to help and ensure your shopping experience is enjoyable.
No Returns: A product is not eligible for a refund or exchange after purchase.
Final Sale: We strongly advise you to carefully check your order before completing your purchase to ensure you have chosen the correct sizes, colors, and styles.
Exchange Policy for Damaged Products
In the unlikely event you receive a damaged product, we offer an exchange option but do not offer refunds or returns.
Items that arrive damaged: If you receive a damaged product upon arrival, you can request an exchange.
Procedure for Exchange:
Notification: You must notify our customer support Team within 12 hours of receiving the damaged product. Kindly provide a clear photo demonstrating the damage along with your order number.
Review: After reviewing your claim, our staff will arrange for the damaged product to be exchanged for a new one of the same kind if approved.
Requirements: The product must be undamaged and in its original packaging to be eligible for an exchange.
Warranty Policy
We go to great lengths to choose and provide products that meet our exacting standards. However, we don’t guarantee goods purchased through Kay and Que Kids.
No Warranty: We sell our products “as is” and make no representations of their quality, durability, or suitability for any specific use. We also do not offer any implied warranties.
Product Description: We try our best to accurately describe our products and all the information you need to make an informed choice.
Quality Assurance
At Kay and Que Kids, we stand by the quality of our products, even though we don’t provide warranties or returns. If you have any concerns about the quality or condition of your product within 12 hours of delivery, please get in touch with our customer support Team. We are committed to reviewing the matter and providing a satisfactory solution, ensuring peace of mind about your purchase.
Customer Support
We value your satisfaction above all else. Even though our return and warranty policies are strict, we are available to help you with any queries or worries about your purchase. If you contact [Kayandqueoffical@gmail.com], our customer support Team, we will try our best to assist you.
